ServiceNow Developer

About the role

MUFG is seeking a skilled ServiceNow Application Developer to design, build, and deploy custom applications and capabilities across its ITSM, ITOM, and ITAM ecosystems. The role will work four days per week at an MUFG office or client site and one day remotely.

Core Responsibilities

• Design and build new custom applications from scratch, including data models, user interfaces, and role‑based access controls.
• Develop custom scoped applications, service portal widgets, and automated workflows using JavaScript, Glide APIs, and Flow Designer.
• Ensure adherence to the Common Service Data Model (CSDM) for high‑quality CI data visibility.
• Enhance ITSM processes (Incident, Problem, Change, Request, ITAM, and ITOM suites).
• Write server‑side and client‑side scripts (JavaScript, GlideScript, Business Rules, UI Policies, Script Includes).
• Develop and maintain automated workflows, approval processes, and Service Level Agreements (SLAs) using Flow Designer.
• Integrate ServiceNow with third‑party enterprise systems and databases via REST, SOAP, and Integration Hub.
• Create intuitive Service Portal pages, Service Catalogs, and custom workspaces using UI Builder.
• Execute unit, integration, and user acceptance testing (UAT) with the Automated Test Framework (ATF) before production deployment.

Qualifications & Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience: 3–5+ years of software development, with 1–3 years focused on ServiceNow platform development.
• Technical Skills: Deep proficiency in JavaScript, HTML, CSS, XML, and REST/SOAP APIs.
• Module Knowledge: Strong familiarity with ServiceNow core modules such as ITSM, ITOM, and ITAM.
• Certifications: Preferred ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) in ITSM, ITOM, or ITAM.
• Soft Skills: Strong problem‑solving, stakeholder management, and cross‑functional communication abilities.

Pay

New York / New Jersey: $145,000 – $194,000. Non‑New York/New Jersey: compensation based on knowledge, skills, experience, and location. May be eligible for discretionary performance‑based bonus or incentive compensation.

Benefits

The Total Rewards program includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

Schedule

Hybrid work schedule: four days on‑site and one day remote per week.