ServiceNow Developer

Leidos · Camp Springs, MD · 2 mo ago

On-siteEngineering$108k–$195k/yrFull-time

Job Description

Leidos is seeking an experienced ServiceNow Developer to join our Strategic Operations Project Team. This team is responsible for transitioning AFDW ITSM BMC Helix to ServiceNow. As a ServiceNow Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF).

Designs, codes, debugs, documents, deploys, and maintains solutions on the ServiceNow platform in a highly efficient and effective manner.
Develops and configures ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes, ensuring operational efficiency across IT and business workflows.
Executes platform engineering (cloud-hosted and/or on-premise) focusing on ITSM Modules including Service Request, Incident, Problem, Change, and Configuration Management, alongside security and regulatory disciplines.
Reviews and applies requirements from internal and external teams, partnering closely with the business and IT to gather inputs and translate them into actionable ServiceNow configurations and implementations.
Aids in the technical design, comprehensive documentation, and secure migration of changes to production environments.
Builds and enhances SAM Pro, HAM Pro, and SaaS Management modules, including normalization, reconciliation, entitlement models, and license metrics.
Creates integrations with third-party tools (e.g., BellManage, SolarWinds, Xerox, LDAP, Forescout, Intune, AWS, Azure) using REST/SOAP APIs, Integration Hub, and MID Servers.
Performs data loading and mapping; creates and enhances dashboards, ad-hoc reports, custom views, and scheduled jobs to track critical system metrics.
Uses Flow Designer, Business Rules, Client Scripts, and Scoped Apps to automate asset lifecycle processes (e.g., receiving, assignment, disposal).
Carry out unit testing and resolve defects to ensure high-quality deliverables.
Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
Schedules, installs, and tests system software upgrades.
Performs other related duties and projects as business needs require at direction of management.
Documents and provides knowledge transfer to new team members.

Requirements Alignment

Reviews and applies requirements from internal and external teams, partnering closely with the business and IT to gather inputs and translate them into actionable ServiceNow configurations and implementations.

Platform Development

Designs, codes, debugs, documents, deploys, and maintains solutions on the ServiceNow platform in a highly efficient and effective manner.

Process Automation

Develops and configures ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes, ensuring operational efficiency across IT and business workflows.

Module Engineering

Executes platform engineering (cloud-hosted and/or on-premise) focusing on ITSM Modules including Service Request, Incident, Problem, Change, and Configuration Management, alongside security and regulatory disciplines.

Data & Code Optimization

Optimizes ServiceNow data models and table structures while actively participating in and applying strict coding standards and conventions to support consistency across the development team.

Deployment & Migration

Aids in the technical design, comprehensive documentation, and secure migration of changes to production environments.

Develop & Configure ITAM Modules

Builds and enhances SAM Pro, HAM Pro, and SaaS Management modules, including normalization, reconciliation, entitlement models, and license metrics.

Integration & APIs

Create integrations with third-party tools (e.g., BellManage, SolarWinds, Xerox, LDAP, Forescout, Intune, AWS, Azure) using REST/SOAP APIs, Integration Hub, and MID Servers.

Reporting & Data Management

Performs data loading and mapping; creates and enhances dashboards, ad-hoc reports, custom views, and scheduled jobs to track critical system metrics.

Workflow Automation

Use Flow Designer, Business Rules, Client Scripts, and Scoped Apps to automate asset lifecycle processes (e.g., receiving, assignment, disposal).

Documentation & Training

Prepare technical and user documentation, and provide knowledge transfer to new team members.

Qualifications

Requires a Bachelors degree and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience (additional years of experience will be accepted in lieu of a degree).
Requires a current DoD Secret clearance.
At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
Proven experience in large-scale ServiceNow implementations and platform governance.
Strong knowledge of ServiceNow Suite (ITSM, ITOM, ITAM), workflows, business rules, client scripts, UI policies, and portal development.
Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM.

Skills

ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML).
Deep proficiency in Flow Designer, IntegrationHub, and API integrations.
Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
Proven experience in large-scale ServiceNow implementations and platform governance.
Strong knowledge of ServiceNow Suite (ITSM, ITOM, ITAM), workflows, business rules, client scripts, UI policies, and portal development.
Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM.

Benefits

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work).

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.