ServiceNow Developer

Accountabilities

• Develop, configure, and maintain enterprise ServiceNow solutions while ensuring platform stability, performance, and long-term maintainability.
• Balance hands-on development, technical problem-solving, and collaboration with stakeholders to deliver effective digital solutions.
• Design, develop, configure, and maintain ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications.
• Create scalable solutions using both declarative configuration and custom development approaches while maintaining upgrade compatibility.
• Develop and support integrations using REST, SOAP, MID Servers, and other ServiceNow integration capabilities.
• Customize Service Portal experiences, including widget development and user interface enhancements.
• Apply strong understanding of the ServiceNow data model, CMDB concepts, and platform architecture.
• Troubleshoot technical issues, analyze root causes, and implement effective resolutions.
• Support platform enhancements and continuous improvement initiatives.
• Collaborate with cross-functional teams to understand requirements and deliver solutions aligned with business needs.
• Follow development standards that promote clean code, documentation, performance, and maintainability.
• Contribute to the evolution of ServiceNow capabilities, including emerging technologies and AI-enabled platform features.

Requirements

• Strong hands-on ServiceNow development experience, advanced scripting knowledge, and the ability to build reliable enterprise solutions.
• Technical expertise, analytical thinking, and the ability to work independently in a fast-paced environment.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 5+ years of hands-on ServiceNow development experience.
• Strong JavaScript knowledge, including ES5/ES6 patterns used within the ServiceNow platform.
• Deep experience with Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies.
• Experience designing and implementing solutions using Flow Designer and IntegrationHub.
• Hands-on experience integrating ServiceNow with external systems using REST, SOAP, and MID Servers.
• Strong understanding of ServiceNow architecture, data models, and CMDB concepts.
• Experience developing Service Portal widgets and user-facing platform components.
• ServiceNow Certified System Administrator (CSA) certification required.
• Strong troubleshooting, analytical, and problem-solving skills.
• ServiceNow Certified Application Developer (CAD) certification preferred.
• Experience with Certified Implementation Specialist credentials in areas such as ITSM, HRSD, CSM, or ITOM preferred.
• Exposure to Now Assist, GenAI Controller, App Engine Studio, and multi-instance ServiceNow environments is a plus.

Benefits

• Competitive annual salary range of $100,000-$120,000.
• Fully remote work opportunity within the United States.
• Full-time direct employment opportunity.
• Career growth potential within a technology-focused organization.
• Opportunity to work on enterprise-level ServiceNow implementations and innovative solutions.
• Collaborative environment focused on professional development and technical excellence.
• Opportunity to contribute to cloud, automation, and digital transformation initiatives.