ServiceNow Developer

Responsibilities

• Work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
• Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
• Design, implement, and perform ongoing operations and maintenance process’ on the ServiceNow instance.
• Develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
• Develop credible and high-integrity relationships with customers technical resources.
• Other tasks as required in support of the ServiceNow tool.

Requirements

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate’s degree in related field or equivalent experience.
• 6 years of experience in IT support or related field, preferability in software development or configurations.
• 4 years of experience hands-on developing, installing and supporting ITSM applications in a large-scale environment, preferability using ServiceNow.
• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
• 1 year of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
• ServiceNow CSA (Certified System Administrator).
• Demonstrated understanding of ITSM processes.

Qualifications

• Effectively communicate with customers, stakeholders, and technical specialists.

Benefits

• EEO, including Disability/Vets.
• Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.