ServiceNow Developer

About the Role

FedTec is seeking a ServiceNow Developer (Third-Party Oversight) who will support ServiceNow development and third-party/vendor-developed ServiceNow solutions. Location: New Carrolton, MD (REMOTE).

Key Responsibilities

• Design and configure scalable ServiceNow solutions and lead configuration/customization efforts.
• Perform code and design reviews, including oversight of third-party/vendor-developed ServiceNow solutions integrating with IRWorks.
• Troubleshoot complex production issues and optimize record queries and platform performance.
• Design secure applications and integrations; manage deployments across DEV/TEST/UAT/PROD.
• Evaluate and apply ServiceNow AI/automation capabilities, including Now Assist and related AI platform features.

Required Experience

• 6+ years of ServiceNow development experience.
• 2+ years supporting a Federal environment.
• Demonstrated ability to translate business requirements into technical designs and scalable ServiceNow solutions.

Required Skill Set

• ITSM, CMDB/CSDM, integrations, Flow Designer/IntegrationHub, UI Builder/Workspaces, platform security, and performance optimization.

Certifications

• ServiceNow Certified System Administrator (CSA) (Required)
• ServiceNow Certified Implementation Specialist (CIS) for applicable domains (ITSM, ITOM, HRSD, HAM/SAM) (Preferred)

Benefits

FedTec offers the Total Well-Being program, including:

• Health & Wellness: Medical, dental, and vision plans with Telehealth virtual care and resources for physical and mental well-being.
• Time to Recharge: Generous paid time off.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
• Recognition & Growth: FedTec Applause program for outstanding contributions and Learning & Development programs for career growth.
• Fitness & Wellness: FedTec Fit Program with an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.