ServiceNow Developer

Duties & Responsibilities

• Provide full-spectrum ServiceNow development and platform support.
• Design and implement workflows and wireframes aligned with Government business processes.
• Configure and customize ITSM, ITBM, and ITAM modules.
• Create dashboards, reports, metrics, and trend-analysis capabilities.
• Create repeatable processes that improve operational efficiency and user experience.
• Translate technical and business requirements into ServiceNow solutions.
• Support software configuration changes, system-design updates, and equipment upgrades.
• Collaborate with Government stakeholders and DevOps teams during development sprints.
• Develop, test, document, and deploy platform enhancements.
• Troubleshoot application, workflow, integration, and performance issues.
• Maintain technical documentation, configuration records, and development standards.
• Support user acceptance testing and validation of new functionality.
• Ensure ServiceNow solutions comply with applicable security and accessibility requirements.
• Provide technical guidance and training to users and administrators.

Qualifications

• Clearance Requirement: Must hold an active Secret clearance.
• Education: Bachelor’s degree in Information Technology, Computer Science, Software Development, Information Systems, or a related field.
• Experience: Minimum five years of ServiceNow development or administration experience. Experience developing and customizing ServiceNow applications, workflows, forms, and dashboards. Experience supporting ITSM, ITBM, and ITAM modules. Experience gathering requirements and translating business processes into technical solutions. Experience supporting federal, Department of Defense, or mission-critical environments preferred.
• Technical Knowledge: Knowledge of ServiceNow application development, configuration, administration, and platform architecture. Experience with Flow Designer, Workflow Editor, JavaScript, business rules, client scripts, and UI policies. Familiarity with Agile development, sprint planning, testing, and release management. Understanding of ITIL processes, including incident, change, knowledge, and asset management. Ability to develop reports, dashboards, integrations, workflows, and user interfaces. Familiarity with Section 508 and Department of Defense cybersecurity requirements.
• Certifications: ServiceNow Certified Application Developer certification required at the time of contract award. ServiceNow Certified Implementation Specialist–IT Service Management certification preferred. Additional ServiceNow, ITIL, Agile, or cybersecurity certifications preferred.
• Skills: Strong application-development and problem-solving abilities. Excellent requirements-analysis and technical-documentation skills. Strong attention to usability, quality, and process consistency. Ability to collaborate with technical teams and Government stakeholders. Ability to perform on-site duties at Joint Base Andrews, Maryland.

Pay & Benefits

Compensation: Anticipated salary range is $124,359.00–$136,813.00 per year

Equal Employment Opportunity & Affirmative Action

EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

Pay Transparency Policy

In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.