ServiceNow Developer

Comcast Business IT is seeking a motivated ServiceNow Developer to support the development, configuration, testing, and enhancement of enterprise ServiceNow solutions. In this role, you will work with product owners, architects, software engineers, and business partners to deliver scalable, secure, and reliable platform capabilities that improve service delivery, operational workflows, and business outcomes.

This Engineer 2 can be located with the team in our Philadelphia, PA or Reston, VA office; preference for applicants currently residing within commuting distance. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

About the role

As part of CBIT, you will support the delivery of key business initiatives across the enterprise by developing and maintaining ServiceNow applications, integrations, workflows, and automation. You will assist with platform enhancements across IT Service Management, Configuration Management Database, and Telecom Service Operations Management capabilities, with exposure to related ServiceNow modules and emerging AI-assisted development capabilities. You will collaborate with cross-functional teams to support scalable, integrated systems that streamline operational workflows, improve service visibility, and help ensure the platform remains secure, reliable, and resilient.

Responsibilities

• Develop, configure, customize, and maintain ServiceNow applications and modules, including IT Service Management and Configuration Management Database capabilities.
• Support Telecom Service Operations Management development and related service operations workflows, including incident, request, problem, change, and service operations processes.
• Develop and update scripts, workflows, business rules, client scripts, Script Includes, Flow Designer components, and other platform functionality.
• Support integrations between ServiceNow and enterprise systems using REST APIs, data exchanges, and platform integration tools.
• Assist with data imports, data cleanup, data migration, and validation activities to support ServiceNow platform accuracy and reliability.
• Participate in testing, defect resolution, regression validation, release launches, and production support activities.
• Contribute to platform upgrades, vulnerability remediation, maintenance activities, and ongoing stability improvements.
• Apply DevSecOps practices in daily development, testing, deployment, and support work.
• Partner with quality assurance, product, architecture, and engineering teams to ensure applications meet business, technical, and security requirements.
• Maintain regular, consistent, and punctual attendance.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, a related technical field, or equivalent practical experience.
• 2–4+ years of experience in IT service management or enterprise application development.
• 1+ year of hands-on experience with ServiceNow development preferred.
• 1+ year of experience with JavaScript, Python, Java, REST APIs, integrations, databases, or cloud fundamentals.
• Experience supporting application development, testing, troubleshooting, and production releases in a collaborative engineering environment.
• Ability to partner with technical and business stakeholders to understand requirements and deliver reliable platform enhancements.
• Exposure to AI-assisted software development capabilities, including code generation, code review, analysis, or software development lifecycle support.

Skills

• JavaScript
• Troubleshooting
• Python (Programming Language)

Pay

Virginia Pay Range: $101,875.02 - $152,812.53. Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Benefits

Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.