ServiceNow Developer

Responsibilities

• Lead hands-on development within the ServiceNow platform, including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
• Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
• Design and implement AI-enabled automation workflows that support predictive operations, automated incident response, and intelligent service management.
• Support the integration of AIOps capabilities, including event correlation, anomaly detection, predictive incident management, and automated remediation workflows.
• Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
• Develop solutions that leverage ServiceNow features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.
• Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards.
• Work closely with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.
• Provide technical estimates and solution designs to support product roadmap planning and program execution.
• Other duties as assigned.

Qualifications

• A high school diploma or GED equivalent.
• 5+ years of experience in the following: Full-Stack HTML, CSS, JavaScript, Agile development practices.
• 3+ years of experience in ITSM development.
• Ability to obtain ServiceNow Certified System Administrator (CSA) Certification within 6 months.
• Active Top-Secret Clearance with ability to obtain TS/SCI with CI Poly.
• Successfully pass background and drug screening.
• Preferred qualifications include a bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field.
• Experience supporting AIOps, intelligent automation, or AI-enabled operational platforms.
• Experience integrating ServiceNow with monitoring tools, data platforms, or operational analytics systems.
• Experience supporting enterprise IT modernization initiatives within federal or defense environments.
• Experience with enterprise integration technologies, including REST APIs, microservices, and automation frameworks.
• Experience supporting large-scale enterprise IT environments.