ServiceNow Developer

About the role

CGS is seeking a ServiceNow Developer to join our team supporting a wide‑ranging technical support initiative for a large Federal agency. The role involves contributing to government innovation, collaborating with teammates, and anticipating the needs of others in an Agile environment.

Responsibilities

• Utilize Angular.JS, JavaScript, SQL and related technologies for ServiceNow development.
• Support discovery, requirements gathering, and build out of core ServiceNow functionality.
• Implement multiple HR Service Requests within the HRSD scope in ServiceNow.
• Develop applications to facilitate employee service requests to HR and the HR fulfillment process.
• Refactor ServiceNow software customizations during major ServiceNow updates.
• Collaborate with fellow developers and business analysts in an Agile development environment.
• Understand backend configuration of ServiceNow, design tests, and build test data.
• Support configuration, change, and release management.
• Maintain responsibility for the completion and accuracy of work products.

Qualifications

• Bachelor’s degree in a related field.
• 3–7 years of related experience.
• 2+ years of ServiceNow development experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Experience creating reports/dashboards, customized forms, and workflows in ServiceNow.
• Experience working with Agile Development and Test Management applications of ServiceNow.
• Excellent written and verbal communication skills.
• Experience working in an Agile project environment with frequent functional software releases.

Preferred qualifications

• Hands‑on experience with the ServiceNow HR Service Delivery application.
• Familiarity with Human Resources business processes.
• Experience with business analysis or requirements gathering.

Benefits

• Health, Dental, and Vision insurance.
• Life Insurance.
• 401(k) retirement plan.
• Flexible Spending Accounts (Health, Dependent Care, and Commuter).
• Paid Time Off and observance of State/Federal holidays.

Pay

$112,597.33 – $144,768 per year

Schedule

Full‑Time