ServiceNow Developer

Job Responsibilities

• Lead the development of ServiceNow solutions to meet business requirements and improve overall platform functionality
• Design, implement, and support e-bonding integrations with client ServiceNow instances and other external client systems
• Serve as a technical point of contact for client-facing opportunities, helping translate business needs into effective ServiceNow solutions
• Partner with clients and internal stakeholders to gather requirements, define integration use cases, and align technical solutions with service expectations
• Troubleshoot and resolve client-facing integration issues, ensuring timely communication and high-quality service delivery
• Collaborate with clients, vendors, and internal teams to coordinate implementation timelines, testing, deployment, and post-go-live support
• Configure out-of-the-box workflows and develop custom workflows, business rules, UI policies, and scripts
• Integrate ServiceNow applications with third-party systems and external platforms using APIs, web services, and other integration methods
• Support internal platform development, enhancements, and optimization efforts to improve performance and usability
• Create and maintain clear technical documentation for configurations, integrations, customizations, and development processes
• Analyze existing programs and design, code, test, and debug new or enhanced solutions
• Recommend and implement improvements to development practices, maintenance processes, and system standards
• Maintain current knowledge of relevant technologies and pursue technical certifications as appropriate
• Assist with platform administration, troubleshooting, and support as needed

Job Requirements

• Bachelor’s degree in computer science or information systems related disciplines; eight years of experience as a developer; or an equivalent combination of education and or experience in a related field
• Four years of experience as a ServiceNow developer or a similar role
• Strong knowledge of JavaScript, HTML, CSS, XML, or AngularJS
• Experience integrating cloud solutions with on-premises solutions and with other cloud solutions
• Familiarity with ITIL and IT Service Management
• Experience with AJAX, JSON, and integration techniques
• Self-starter with strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Experience administering or developing ServiceNow ITSM, ITOM, Discovery, and/or SAM
• Profound comfort working both independently and as part of multi-department teams on large enterprise projects
• ServiceNow certifications such as Certified Systems Administrator or Certified Application Developer