ServiceNow CRM/FSM Developer

Responsibilities

• Configure and develop solutions across CSM / CRM and FSM modules
• Build case management components, forms, workflows, and service catalogs
• Develop automation using Flow Designer, scripting, and platform tools
• Create and maintain integrations (REST/SOAP, IntegrationHub)
• Support customer portals and self-service experiences
• Implement AI-enabled features (Now Assist, Virtual Agent where applicable)
• Troubleshoot, test, and support deployments and enhancements
• Collaborate with architects and BPCs to deliver scalable solutions

Requirements

• Certifications: ServiceNow CSA (required), ServiceNow CAD (preferred), CIS-CSM or FSM (nice to have)
• Experience: 5-8+ years of hands-on ServiceNow development experience, experience with CSM/CRM or case management platforms, experience building integrations and APIs

Skills

• JavaScript (server/client-side)
• Workflow/Flow Designer
• ServiceNow configuration and scripting

Preferred

• Experience with Field Service Management (FSM)
• Exposure to AI-enabled workflows or automation
• Familiarity with CI/CD and DevOps practices