ServiceNow Consultant (SPM)

Overview

BRMi is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Adoption & Enablement Consultant to support the implementation and organizational adoption of ServiceNow SPM across Portfolio, Program, and Project Management functions within HR. This contractor will serve as a trusted advisor, trainer, and subject matter expert throughout the transition from multiple project management tools and processes to a centralized ServiceNow SPM solution. The consultant will partner directly with Portfolio Managers, Project Managers, Program Managers, and business stakeholders to drive user adoption, establish best practices, provide hands-on support, and develop sustainable operating procedures.

Responsibilities

• ServiceNow SPM Expertise & Advisory
• Serve as the subject matter expert for ServiceNow Strategic Portfolio Management (SPM) capabilities and best practices.
• Advise leadership and PMO stakeholders on industry-leading portfolio, program, and project management processes enabled through SPM.
• Recommend configuration, workflow, governance, and reporting approaches that align with organizational objectives.
• Identify opportunities to streamline portfolio management processes and improve user experience.
• PMO Training & Adoption
• Develop and deliver role-based training for Portfolio Managers, Program Managers, Project Managers, Project Leads, and business stakeholders.
• Facilitate workshops, office hours, demonstrations, and hands-on learning sessions.
• Support users during implementation, pilot, and post-launch phases.
• Act as the primary point of contact for user questions regarding system functionality and process execution.
• Coach teams on transitioning from legacy tools and processes to new ways of working.
• Process Development & Documentation
• Create comprehensive Standard Operating Procedures (SOPs), process guides, job aids, quick-reference materials, and training documentation.
• Document portfolio governance processes, intake workflows, demand management procedures, resource planning practices, and reporting standards.
• Develop a sustainable knowledge repository that supports ongoing training and operational consistency.
• Ensure documentation reflects approved governance decisions and organizational standards.
• Change Management & Operational Readiness
• Assess organizational readiness and adoption risks.
• Support change management activities, communication plans, stakeholder engagement, and adoption strategies.
• Gather user feedback and recommend continuous improvements.
• Establish support models and transition plans for post-implementation operations.
• Perform other duties as assigned.

Qualifications

• 5+ years of experience implementing or supporting ServiceNow Strategic Portfolio Management (SPM) solutions.
• Demonstrated experience leading SPM or PPM transformations within large or complex organizations.
• Experience training and enabling PMOs, project managers, and business stakeholders on ServiceNow SPM.
• Strong knowledge of portfolio management, program management, project management, demand management, resource management, and governance practices.
• Proven ability to create SOPs, process documentation, training content, and knowledge articles.
• Experience facilitating workshops, training sessions, and stakeholder engagement activities.
• Strong communication, facilitation, and relationship-building skills.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
• ServiceNow Certified System Administrator.
• PMP, PgMP, PMI-PMO CP, or related project management certification.
• Experience implementing portfolio governance, intake management, prioritization frameworks, and resource planning processes.
• Experience supporting organizational change management and user adoption initiatives.
• Familiarity with HR, shared services, or enterprise PMO environments.