ServiceNow SPM Adoption Consultant

Location: Vienna, VA or Pensacola, FL | Type: Contract | Work Model: Hybrid – onsite and remote | Hours: 40.0

Responsibilities

• Serve as the subject matter expert for ServiceNow Strategic Portfolio Management (SPM) capabilities and best practices.
• Advise leadership and PMO stakeholders on industry-leading portfolio, program, and project management processes enabled through SPM.
• Recommend configuration, workflow, governance, and reporting approaches that align with organizational objectives.
• Identify opportunities to streamline portfolio management processes and improve user experience.
• Develop and deliver role-based training for Portfolio Managers, Program Managers, Project Managers, Project Leads, and business stakeholders.
• Facilitate workshops, office hours, demonstrations, and hands-on learning sessions.
• Support users during implementation, pilot, and post-launch phases.
• Act as the primary point of contact for system functionality and process questions.
• Coach teams on transitioning from legacy tools and processes to new ways of working.
• Create comprehensive SOPs, process guides, job aids, quick-reference materials, and training documentation.
• Document portfolio governance processes, intake workflows, demand management procedures, resource planning practices, and reporting standards.
• Develop a sustainable knowledge repository that supports ongoing training and operational consistency.
• Ensure documentation reflects approved governance decisions and organizational standards.
• Assess organizational readiness and adoption risks.
• Support change management activities, communication plans, stakeholder engagement, and adoption strategies.
• Gather user feedback and recommend continuous improvements.
• Establish support models and transition plans for post-implementation operations.

Requirements

• 5+ years of experience implementing or supporting ServiceNow Strategic Portfolio Management (SPM) solutions.
• Demonstrated experience leading SPM or PPM transformations within large or complex organizations.
• Experience training and enabling PMOs, project managers, and business stakeholders on ServiceNow SPM.
• Strong knowledge of portfolio management, program management, project management, demand management, resource management, and governance practices.
• Proven ability to create SOPs, process documentation, training content, and knowledge articles.
• Experience facilitating workshops, training sessions, and stakeholder engagement activities.
• Strong communication, facilitation, and relationship-building skills.
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management. (Preferred)
• ServiceNow Certified System Administrator. (Preferred)
• PMP, PgMP, PMI-PMOCP, or related project management certification. (Preferred)
• Experience implementing portfolio governance, intake management, prioritization frameworks, and resource planning processes. (Preferred)
• Experience supporting organizational change management and user adoption initiatives. (Preferred)
• Familiarity with HR, shared services, or enterprise PMO environments. (Preferred)

Benefits

• Health and welfare benefits coverage options including medical, dental, vision, and spending accounts.
• Life insurance and voluntary plans.
• Participation in a 401(k) plan.