ServiceNow SPM Technical Consultant

About the Role

Our client is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Technical Consultant to lead and deliver technical implementations of ServiceNow SPM solutions across enterprise environments, including government and commercial clients. This is a 2+ year remote contract role requiring the ability to obtain Secret Clearance.

Responsibilities

• Design, configure, develop, and implement ServiceNow solutions within the SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
• Lead end-to-end ServiceNow SPM implementations from discovery and technical design through development, testing, deployment, and post-go-live support.
• Develop custom applications, scoped applications, workflows, forms, UI policies, business rules, and other platform components.
• Develop and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations.
• Translate business requirements into technical specifications and scalable configurations in collaboration with Business Analysts, architects, and stakeholders.
• Ensure solutions adhere to ServiceNow best practices, maintainability standards, and performance requirements.
• Develop and support integrations using REST, SOAP, APIs, IntegrationHub, and other ServiceNow integration capabilities.
• Integrate ServiceNow with enterprise systems like Azure AD, HR, ERP, and monitoring platforms.
• Configure additional ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and custom scoped applications.
• Troubleshoot platform and integration issues, perform root cause analysis, and optimize application performance.
• Participate in peer code reviews and maintain version control using tools like Git.
• Lead technical workshops and provide mentorship to junior developers.
• Support project delivery, including sprint planning, testing, defect resolution, and release management.
• Ensure solutions meet security, compliance, and government standards (e.g., FedRAMP, DoD IL-4/IL-5).

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3–5+ years of hands-on ServiceNow development or technical consulting experience.
• Deep understanding of Strategic Portfolio Management concepts (demand management, resource planning, etc.).
• Proven experience implementing ServiceNow SPM solutions for enterprise clients.
• Experience delivering at least one full-cycle ServiceNow implementation.
• Strong proficiency in JavaScript, Glide APIs, HTML/CSS, and ServiceNow platform architecture.
• Hands-on experience with ServiceNow Flow Designer, IntegrationHub, and Service Portal.
• Experience with Agile methodologies (Scrum or SAFe) and ITIL principles.
• Excellent troubleshooting, communication, and client-facing skills.

Required Certifications

• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)
• ServiceNow Certified System Administrator (CSA)

System One offers health and welfare benefits, including medical, dental, vision, 401(k), and more. We are an Equal Opportunity Employer.

Ref: #856-Baltimore-S1