ServiceNow SPM Adoption & Enablement Consultant - 17375

Location: Pensacola, FL | Winchester, VA | Vienna, VA (Hybrid)

Position Status: Contract
Pay Rate: $50 - $60/HR ON W2

About the Role

Seneca Resources is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Adoption & Enablement Consultant to support the successful implementation, adoption, and long-term optimization of ServiceNow SPM within a large enterprise HR Portfolio and Project Management organization. This is an excellent opportunity for a ServiceNow SPM Consultant, PMO Transformation Consultant, ServiceNow Implementation Specialist, or Portfolio Management Expert who enjoys driving organizational change, training end users, and helping enterprise PMOs maximize the value of ServiceNow Strategic Portfolio Management.

Responsibilities

ServiceNow SPM Consulting & Advisory

• Serve as the subject matter expert for ServiceNow Strategic Portfolio Management (SPM).
• Advise PMO leadership on portfolio, program, project, demand, and resource management best practices.
• Recommend governance frameworks, workflows, reporting solutions, and process improvements.
• Identify opportunities to streamline project portfolio management and improve user adoption.

Training & User Enablement

• Develop and deliver role-based training for Portfolio Managers, Program Managers, Project Managers, Project Leads, and business stakeholders.
• Facilitate instructor-led training, workshops, demonstrations, office hours, and hands-on learning sessions.
• Support users during implementation, pilot, go-live, and post-launch phases.
• Provide ongoing coaching and guidance as teams transition from legacy project management tools to ServiceNow SPM.

Process Documentation

• Create and maintain:
  • Standard Operating Procedures (SOPs)
  • Process documentation
  • Job aids
  • Training guides
  • Quick reference materials
  • Knowledge articles
• Document governance processes, project intake workflows, demand management, resource planning, and reporting standards.
• Build a sustainable knowledge repository supporting long-term operational success.

Change Management & Adoption

• Assess organizational readiness and identify adoption risks.
• Support communication plans, stakeholder engagement, and change management initiatives.
• Gather user feedback and recommend continuous improvements.
• Establish sustainable support models and operational transition plans.

Operational Excellence

• Drive successful adoption of ServiceNow SPM across Portfolio, Program, and Project Management teams.
• Support governance processes and reporting standards.
• Complete knowledge transfer activities that enable internal teams to independently manage and mature the ServiceNow platform.

Requirements

Required Qualifications

• 5+ years of experience implementing or supporting ServiceNow Strategic Portfolio Management (SPM).
• Proven experience leading enterprise SPM/PPM transformations.
• Experience training PMOs, Project Managers, Portfolio Managers, and business stakeholders.
• Strong understanding of:
  • Portfolio Management
  • Program Management
  • Project Management
  • Demand Management
  • Resource Management
  • Portfolio Governance
• Experience developing SOPs, training materials, user documentation, and knowledge articles.
• Strong facilitation, presentation, stakeholder management, and communication skills.
• Ability to lead workshops, training sessions, and organizational adoption initiatives.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (SPM)
• ServiceNow Certified System Administrator (CSA)
• PMP, PgMP, PMI-PMO, or similar project management certification
• Experience implementing portfolio governance, intake management, prioritization frameworks, and resource planning processes
• Experience supporting enterprise change management initiatives
• Background supporting HR organizations, Shared Services, or Enterprise PMOs

Why You'll Be Successful

In this role, you will help organizations successfully transition to ServiceNow Strategic Portfolio Management by driving user adoption, establishing governance standards, creating scalable training programs, and enabling long-term operational success. Your expertise will directly influence how enterprise PMOs manage portfolios, projects, resources, and strategic initiatives.

Benefits

Our Consultants And Contractors Enjoy:

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) retirement savings plan
• Dedicated recruiter and consultant support
• Opportunities with leading enterprise organizations
• Long-term career growth and development

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path.