ServiceNow Business Process Consultant (Manager)

For our client, a leader in the Business Services space, we are seeking a ServiceNow Business Process Consultant (Manager) to join their team. This role will turn data into practical insight that improves visibility, decision-making, and business performance. You will partner with business, technical, and operational stakeholders to build reporting, surface trends, and translate analysis into action. The position offers the opportunity to strengthen data-driven execution and help teams focus on the metrics that matter most within a Business Services environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Analyze process data to identify trends and generate insights for decision-making
• Troubleshoot and resolve process issues while proposing improvement solutions
• Develop performance metrics and KPIs for automation initiatives' impact measurement
• Collaborate with cross-functional teams and effectively communicate technical concepts
• Facilitate workshops to gather requirements and define future state processes
• Document user stories and acceptance criteria to guide development
• Support project planning, coordinate activities, and manage deliverables

Qualifications

• Bachelor's or Master's degree in a relevant field or equivalent work experience
• 3+ years as a ServiceNow Business Process Consultant, preferably with an Elite-level partner
• 6+ greenfield implementations of multiple ServiceNow modules as a business process consultant
• Current ServiceNow Certified System Administrator (CSA) required
• ServiceNow Learning Business Process Analyst Practitioner or Professional badge required
• Agile 2.0 and Test Management 2.0 training and/or multiple micro-certifications

Benefits

• Flexible living locations across the U.S. and Canada
• Travel required for client engagements and team collaboration up to 30%
• Opportunity for continuous learning with training and certifications
• Participation in the company’s annual incentive compensation program
• Comprehensive benefit plans including medical, dental, vision, and wellness programs

Pay

$145,000 – $170,000 annually