Business Process Consultant, ServiceNow

Responsibilities

• Collaborate with clients and internal stakeholders to gather, analyze, and document HR service delivery requirements, translating them into functional specifications for ServiceNow HRSD implementations.
• Lead workshops and training sessions to support user adoption and maximize the value of ServiceNow HRSD capabilities.
• Partner with cross-functional teams to identify and implement process improvements and automation opportunities.
• Maintain accurate documentation for system configurations, business processes, and change management activities.
• Adhere to story writing standards and acceptance criteria best practices.

Requirements

• Experience:
• Minimum 3 years of recent experience as a Business Analyst or Business Process Consultant supporting ServiceNow in a managed services or consulting environment.
• Strong understanding of HR processes and ServiceNow HRSD modules, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Experience with ServiceNow configuration, scripting, and workflow design.
• Proven ability to manage client relationships and deliver high-quality solutions in a fast-paced environment.

• Skills:
• Certified System Administrator preferred.
• Certified Implementation Specialist – HRSD preferred.
• Excellent verbal and written communication, presentation, and analytical skills.
• Strong facilitation skills with the ability to guide clients through workshops and solution design discussions.
• Ability to work both independently and in a collaborative team environment.
• Comfort with handling ambiguity and managing multiple priorities.

Qualifications

• Education:
• Bachelor's Degree or equivalent work experience required.

Benefits

The estimated salary range for this role is $88K- $132K annually. This is based on a wide array of factors unique to each candidate, including but not limited to skillset and years and depth of experience. This may differ from location to location. Bonuses and other incentives are awarded at the Company’s discretion and are based upon individual contributions and overall company performance. Pioneer is proud to offer a comprehensive benefits package that includes meaningful time off and paid holidays, parental leave, 401(k) including employer match, tuition reimbursement, and a broad range of health and welfare benefits including medical, dental, vision, life, long and short-term disability, etc.