ServiceNow Business Process Consultant (Manager)

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

About the role

Our environment inspires and rewards growth. As a ServiceNow manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your “career vision.” Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization—and the more you evolve, the more we do.

An exciting career experience awaits you: it’s intense, analytically rigorous, practical, entrepreneurial, intellectually stimulating—and most definitely career-defining. It’s the Huron way.

Flexible living locations across the U.S and Canada with travel required for client engagements and team collaboration up to 30%.

Responsibilities

• Analyze process data, identify trends, and draw insights to inform decision-making.
• Troubleshoot process issues, identify root causes, and propose solutions for improvement.
• Develop performance metrics and KPIs to measure the impact of automation initiatives.
• Collaborate effectively with cross-functional teams and stakeholders.
• Develop PowerPoint visualizations and slide decks to share updates and recommendations.
• Communicate technical concepts to non-technical audiences and facilitate productive discussions.
• Build relationships and maintain open communication channels with clients and project team members.
• Facilitate workshops and collaborative sessions to gather requirements and define future state processes.
• Define and document user stories and acceptance criteria.
• Provide demonstrations of out-of-box ServiceNow functionality.
• Work with and coach clients in developing and executing User Acceptance Test plans focused on end-to-end use cases.
• Work with technical leaders in configuring, implementing, and optimizing automation software to meet business requirements.
• Support project planning, scheduling, and tracking.
• Execute projects in a hybrid Waterfall/Scrum methodology.
• Run scrum standups.
• Create project documentation, including project plans, status reports, and risk registers.
• Coordinate project activities, manage deliverables, and ensure alignment with project timelines and objectives.
• Leverage industry knowledge to tailor automation solutions to meet specific business needs.
• Stay updated on emerging technologies, automation trends, and best practices.
• Adapt to changing project requirements, priorities, and timelines.

Requirements

• Bachelor’s or Master’s degree in a field related to this position or equivalent work experience.
• 3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations; preferably with a ServiceNow Elite-level partner (not an internal role).
• 6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including NowAssist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred.
• Current ServiceNow Certified System Administrator (CSA) REQUIRED.
• ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED.
• Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications.
• Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and/or Enterprise Asset Management.
• Strong User Story definition/documentation skills.
• Experience with Agile methods, including hybrid waterfall/agile methods used for ServiceNow implementations.
• Knowledge/experience with NowCreate/ServiceNow Best Practices.
• Ability to solve complex problems creatively with strong critical thinking.
• Strong analytical skills coupled with a functional or technical acumen and hands-on expertise with cloud-based enterprise solutions.
• Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams.
• Willingness to continue ServiceNow training, gaining additional micro-certifications, certifications, and delivery accreditations.
• Commitment to continuous improvement and professional development.

Pay

The estimated base salary for this job is $145,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay-for-performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $166,750 - $212,500 USD.

Benefits

This job is eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.