ServiceNow Business Process Consultant

About the role

AHEAD builds platforms for digital business. We weave together advances in cloud infrastructure, automation, and analytics to help enterprises realize the promise of digital transformation. We prioritize a culture of belonging, fostering an environment where all perspectives and voices are represented, valued, respected, and heard.

Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform.
• Lead complex programs of multiple resources.
• Lead in the architecture and design of complex solutions.
• Create written deliverables.
• Lead client demos and working sessions.
• Lead client workshops as process expert.
• Escalate point for project team.
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches.
• Obtain and maintain certifications with associated qualifications.
• Identify and communicate opportunities.
• Provide thought leadership to AHEAD and our customers.
• Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising.
• Generate differentiated marketing thought leadership for marketing.
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement.
• Contribute to projects/programs that may address future concepts, products, and technologies.

Qualifications

• Subject matter expert on the ServiceNow platform.
• Business process expertise on at least one suite and at least two process areas outside of that suite within the ServiceNow platform.
• Recognized expertise in own area within the organization.
• Strong functional knowledge on at least one ServiceNow suite.
• Able to discuss business requirements on integrations between ServiceNow and third party tools.
• Strong presentation skills.
• Strong project and situational awareness.
• Strong communication skills.
• Strong attention to detail.
• Self-starter.
• Able to travel of at least 25%.

Benefits

The compensation range for this role is $130,000 - $160,000 per year. This range may vary based on the candidate's relevant experience, qualifications, and geographic location. USA employment benefits include medical, dental, and vision insurance, a 401(k) plan, paid company holidays, paid time off, paid parental and caregiver leave, and more. For additional details, see the benefits at www.aheadbenefits.com.

Schedule

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Use of AI

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected]. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application . Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.