ServiceNow Architect

IBM Consulting careers are built on long-term client relationships and close global collaboration. You’ll partner with leading companies across industries, helping shape their hybrid cloud and AI journeys. With support from strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. IBM Consulting fosters a culture of curiosity, encouraging you to challenge norms, explore new ideas, and create innovative solutions that deliver real results. Growth and empathy are central to our culture, focusing on your long-term career development while valuing your unique skills and experiences.

Responsibilities

• Lead ServiceNow implementation projects: manage effort estimation, planning, and execution to deliver solutions tailored to client business needs.
• Conduct architectural analysis: perform in-depth analysis of client requirements to identify opportunities for ServiceNow implementation and integration with other systems.
• Estimate infrastructure requirements: assess and estimate infrastructure needs for ServiceNow implementations to ensure seamless integration and optimal performance.
• Manage solution delivery: oversee the delivery of ServiceNow solutions, ensuring they meet client business needs and follow best practices.
• Collaborate with clients: work closely with clients to understand their business needs, providing expert guidance and recommendations on ServiceNow implementation solutions.

This role can be performed from anywhere in the U.S.

Requirements

• ServiceNow implementation expertise: experience designing and implementing ServiceNow solutions, including effort estimation, planning, and execution.
• Architectural analysis skills: experience conducting in-depth analysis of client requirements to identify opportunities for ServiceNow implementation and integration.
• Infrastructure estimation knowledge: experience assessing and estimating infrastructure requirements for ServiceNow implementations.
• Solution delivery management: experience overseeing the delivery of ServiceNow solutions to ensure they meet client business needs and follow best practices.
• Technical integration expertise: experience integrating ServiceNow tools with other systems in the ecosystem.

Preferred Qualifications

• Technical integration expertise: experience integrating ServiceNow tools with other systems using APIs, data models, and system architecture.
• IT service management knowledge: familiarity with IT service management principles and practices, including incident, problem, and change management.
• Cloud platform understanding: exposure to cloud platforms and their infrastructure requirements for seamless ServiceNow integration and performance.

Preferred education: Bachelor’s degree.