ServiceNow Architect
We are seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules. The ideal candidate will bring deep technical expertise, strong consulting acumen, and proven experience implementing large-scale digital service management transformations.
Responsibilities
- Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, and SAM modules.
- Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and the Now Create methodology.
- Define technical roadmaps, reference architectures, integration patterns, and data models for enterprise deployments.
- Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs).
- Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, and third-party systems using REST, SOAP, MID Server, and IntegrationHub.
- Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM.
- Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs.
- Provide technical leadership to Developers, Business Analysts, and Administrators.
- Conduct design reviews and code quality audits.
- Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes.
- Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building.
- Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements.
Requirements
- Minimum 12 years of total IT industry experience.
- At least 4 years of hands-on ServiceNow platform experience.
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Skills
- Must-Have: ServiceNow
- Good-to-Have: Public Sector - General Experience; RFP Strategy and Creation
Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, and SAM modules including configuration, customization, and platform governance.
AI Proficiency: Experience with ServiceNow's AI toolset, the ability to design and govern AI-augmented workflows, and the ability to translate AI capabilities into executive-ready business outcomes.
Technical Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning.
CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management.
Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle.
Consulting and Communication: Strong stakeholder management skills, workshop facilitation expertise, and ability to articulate complex technical concepts to business audiences.
Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - ITSM
- ServiceNow Certified Implementation Specialist - ITOM
- ServiceNow Certified Implementation Specialist - HAM / SAM
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist - CMDB and CSDM
Pay
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, and certifications.
Benefits
- Comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings.
- Short-term disability.
- 401K plan (all benefits are based on eligibility).
Schedule
Work hours: 9am to 5pm
Location: New York, New York
Job type: Permanent