ServiceNow Architect

CGI is seeking an experienced ServiceNow Architect to join our growing team in Chattanooga or Knoxville, Tennessee (hybrid environment). In this role, you will serve as a trusted technical advisor to enterprise clients, helping shape ServiceNow strategies, design scalable solutions, and lead implementations that deliver measurable business value.

Responsibilities

• Lead the architecture, design, configuration, development, and implementation of ServiceNow solutions.
• Translate business requirements into scalable, secure, and maintainable technical solutions.
• Serve as a trusted technical advisor to client stakeholders and delivery teams.
• Establish architecture standards, development practices, and platform governance.
• Provide technical leadership from discovery and design through deployment and optimization.
• Design and oversee configurations, custom applications, integrations, workflows, and automation.
• Lead technical design reviews and ensure alignment with ServiceNow and enterprise architecture best practices.
• Mentor developers and administrators and help resolve complex technical issues.
• Identify opportunities to improve processes and maximize the value of the ServiceNow platform.

Requirements

• Senior-level experience designing, developing, administering, and implementing ServiceNow in medium-to-large enterprise environments.
• Experience in a ServiceNow architecture or technical leadership role.
• Strong knowledge of ServiceNow platform architecture, development, integrations, security, and governance.
• Strong understanding of IT operations and software development principles.
• Demonstrated ability to translate complex business requirements into technical solutions.
• Strong client-facing, communication, leadership, and problem-solving skills.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Bachelor’s degree in Computer Science, MIS, Engineering, or a related field, or equivalent professional experience.

Preferred Qualifications

• ServiceNow CTA, CMA, or relevant implementation certifications.
• Experience with multiple ServiceNow products, such as ITSM, ITOM, CSM, HRSD, SPM, SecOps, or App Engine.
• Experience with enterprise integrations, platform governance, and technical roadmaps.
• Consulting experience supporting large enterprise clients.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.

Pay

A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $198,400.00.

CGI anticipates accepting applications through September 30, 2026.