ServiceNow Administrator

Responsibilities

• Administer and support the organization’s enterprise ServiceNow platform
• Maintain and enhance ServiceNow ITSM capabilities including ticketing and request management
• Build and expand the Service Catalog to support multiple internal departments
• Configure workflows, automation, and request fulfillment processes
• Maintain ServiceNow platform configurations while prioritizing out-of-the-box functionality and best practices
• Support enhancements to the ServiceNow portal and user experience
• Affiliate with ongoing development and implementation of ServiceNow modules including Hardware Asset Management (HAM)
• Support integrations between ServiceNow and enterprise platforms
• Configure connectors and integration spokes as needed
• Affiliate with automation initiatives and AI-enabled service capabilities
• Support platform integrations with Microsoft technologies including Teams and Copilot
• Support infrastructure components related to ServiceNow integrations such as mid servers
• Affiliate with scripting and automation initiatives using PowerShell or similar technologies
• Work within Microsoft cloud environments including Azure and Microsoft 365
• Maintain familiarity with Active Directory and enterprise monitoring tools
• Respond to infrastructure alerts and collaborate with system administration teams as needed

Qualifications

• Experience administering or supporting the ServiceNow platform
• Familiarity with ServiceNow platform configuration and administration best practices
• Experience with PowerShell scripting or other automation tools
• Experience working with Microsoft technologies (M365, Azure, Active Directory)
• Understanding of enterprise infrastructure environments and server administration concepts
• Strong troubleshooting and problem-solving abilities
• Ability to work collaboratively across IT teams and internal stakeholders