ServiceNow Administrator
Job Summary
NNT DATA is seeking a skilled and dedicated ServiceNow Administrator to support the Enterprise IT as a Service (EITaaS) program. The role involves optimizing the government's software footprint, ensuring license compliance, reducing costs, and maintaining software assets.
Key Duties
Manage and optimize ServiceNow SAM Pro, including software models, entitlements, licenses, discovery maps, and software installations.
Support license reconciliation, compliance, and optimization requests.
Administer and manage software asset lifecycles within SAM Pro, from procurement to retirement and disposal.
Collaborate with stakeholders to resolve software asset-related issues.
Provide support for data integration and quality assurance, including integrations with discovery tools like SCCM, AD, and troubleshooting data discrepancies.
Perform routine ServiceNow platform administration tasks, including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations.
Develop and maintain technical documentation, SOPs, and user guides for SAM processes and configurations.
Collaborate with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support software asset management.
Basic Qualifications
Minimum 10 years of experience, including the duties and responsibilities outlined above.
Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience.
Minimum 3 years of experience with ServiceNow platform, including administration and development across multiple ServiceNow versions.
Minimum 2 years of experience with ServiceNow Software Asset Management Professional (SAM Pro), including configuration, reconciliation, and optimization.
Minimum 1 year of experience with data integration within ServiceNow (e.g., import sets, transform maps, scripting) and integrating with various discovery sources.
Ability to obtain and maintain a Secret clearance.
Preferred Qualifications
Bachelor's degree.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM).
Strong understanding of IT Asset Management (ITAM) processes and the software asset lifecycle.
Familiarity with various software licensing models (e.g., per user, per processor, core-based, subscription, concurrent, cloud).
Deep understanding of the ServiceNow CMDB and its critical relationship with SAM.
Ability to troubleshoot technical issues within ServiceNow SAM Pro and integrations.
Experience with scripting in ServiceNow for custom solutions and data manipulation.
Experience with REST/SOAP integrations.
Basic understanding of SQL and database concepts.