Service Writer / Dispatcher

Remote Type On-site

About the role

As a Service Writer / Dispatcher, you’ll be the connection between our customers, technicians, and service team. You’ll keep work moving, customers informed, and technicians set up for success. This is a role where organization and relationships matter. Your ability to anticipate needs, communicate clearly, and follow through will directly impact our customers’ experience and the success of our team.

Responsibilities

• Keep service work moving. Dispatch and monitor technicians based on skills and certifications, track repair progress and productivity, and make sure work orders, time entries, and service details are accurate and completed on time.
• Take great care of our customers. Provide timely updates on schedules, repairs, quotes, and delays; respond to phone and email inquiries; and help identify additional service opportunities that keep customers' equipment working.
• Own the details from start to finish. Coordinate service agreements, purchase orders, invoicing information, vendor expenses, repair orders, reporting, and service van maintenance tracking.
• Bring the team together. Partner with Service leadership and our Sales, Rental, Parts, Accounts Receivable, and Accounts Payable teams to solve problems, support technician performance, and deliver a consistent customer experience.

Requirements

• A high school diploma; technical school or college education is a plus.
• Strong customer service, communication, organization, and multitasking skills, with the ability to work with urgency while keeping a close eye on the details.
• Ideally, 5+ years of experience in customer service, operations, service coordination, or a similar environment, including experience with service orders, invoices, purchase orders, expense tracking, or payroll preparation.
• Confidence working independently with business systems and Microsoft Office, along with an understanding of service operations, processes, and reporting.
• This role works primarily in an office environment and requires prolonged sitting and the ability to lift up to 40 pounds.

Benefits

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

Pay

Salary

About Us

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you and believes safety, integrity, and taking care of people come first. Your work will matter every day—helping our technicians succeed, our customers stay productive, and our team move forward together.