Service Writer

About the role

The Service Writer provides support to the Service Center regarding customer service, road service requests, and quality assurance. Performs vehicle scheduling routines and assures integrity of supporting work order and fueling data.

Responsibilities

• Assists fleet management with design, implementation, and maintenance of a customer service quality assurance program.
• Represents the Service Center as a customer liaison for support to internal and external customers to provide front line problem resolution.
• Produces and expedites a vehicle service schedule that meets daily requirements.
• Maintains data integrity in the Fleet Maintenance computer systems through execution of work order quality assurance process, work order closure, and imaging.
• Processes and assures integrity of automated fuel transaction data; processes and performs error corrections of fuel transaction information.
• Issue spare buses and other spare vehicles as needed.
• Monitors spare bus assignments and status of buses being repaired using provided tools and procedures