Service Writer

About the role

MotoSport is seeking a Service Writer to join our Roanoke dealership. This position bridges the gap between customers and the service team, translating rider concerns into clear, actionable repair orders.

Responsibilities

• Greet customers, assess performance problems and service needs, and translate them into detailed repair orders.
• Open, manage, and close repair orders under the direction of the Service Manager, ensuring all charges are posted accurately and on time.
• Handle warranty validation, claims coverage computation, submission, and follow-up.
• Drive sales and profitability within the service department by identifying additional service opportunities and maintaining accurate estimates.
• Address and resolve customer complaints and concerns, tracking comebacks until the issue is corrected to both customer and dealership satisfaction.
• Update customer profiles with equipment details, service hours, and work order information.
• Manage accessories and supplies inventory and prepare replacement orders for Service Manager approval.
• Assemble equipment and merchandise offered for sale by the dealership.
• Maintain a clean, safe work area and follow all safety rules and regulations.

Qualifications

• High school diploma or GED equivalent.
• Experience working in a service department environment.
• Valid unrestricted driver's license.
• Strong communication and customer service skills with an outgoing, approachable personality.
• Mechanical and technical competency with understanding of industry terminology.
• Experience with common dealership or point-of-sale computer systems.
• Ability to write routine reports and correspondence.
• Strong organizational skills and attention to detail.
• Ability to negotiate customer complaints to satisfactory resolution.
• Ability to lift up to 100 lbs and push/balance recreational vehicles weighing 600+ lbs.
• Ability to stand for the majority of the workday and use a keyboard for extended periods.
• Comfort working in an environment with occasionally loud noise levels.
• Knowledge of and experience with EVO Lightspeed products, preferred.

Benefits

Competitive benefits include paid time off policies, 401(k) match, medical/dental/vision plans, and a variety of supplemental policies. Employees also receive employee discounts across our portfolio of brands.

Pay

Details on pay will be provided during the interview process.

Schedule

The schedule for this position will be discussed during the interview process.