Service Writer
EquipmentShare · Hubbard, TX · 1 mo ago
On-siteOTHRFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
Let's parse the posting.
Content:
- Intro paragraph: "Build the Future with Us — EquipmentShare is Hiring a Service WriterAt EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.We’re hiring a Service Writer at our onsite facility in Hubbard, TX, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers."
- Schedule: "Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)"
- Primary Responsibilities: list bullet points.
- Why EquipmentShare? (maybe About the role? Actually "Why EquipmentShare?" is a section describing perks/benefits? It includes description of T3 platform, team, etc. Could be "About the role" or "Why EquipmentShare?" but we need headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map.
- Perks & Benefits: list bullet points.
- About You: description of desired traits.
- Skills & Qualifications: includes Required Skills/Abilities bullet list, Education and Experience bullet list, Physical Requirements bullet.
- A Workplace For All: EEO boilerplate (should be removed). Also "Employment is contingent on passing a background check..." also boilerplate.
We need to remove EEO/equal-opportunity/scams etc. So we drop that section.
We need to include sections only if there is real specific content.
Let's identify content for each possible heading:
- About the role: Could be the introductory paragraph describing role, mission, location, responsibilities overview. That seems appropriate.
- Responsibilities: The "Primary Responsibilities" list.
- Requirements: Could be Education and Experience, Physical Requirements? Or maybe "Qualifications". The posting has "Skills & Qualifications" with subparts: Required Skills/Abilities, Education and Experience, Physical Requirements. We could split into Skills and Qualifications sections. The instruction says we can use headings Skills and Qualifications. So we could have Skills heading for Required Skills/Abilities bullet list, and Qualifications heading for Education and Experience bullet list (maybe also Physical Requirements could be under Qualifications or separate). But we need to avoid thin sections. Perhaps combine Education and Experience and Physical Requirements under Qualifications. Or we could have Qualifications heading for Education and Experience, and Skills heading for Required Skills/Abilities. Physical Requirements could be part of Qualifications as a bullet.
- Benefits: The "Perks & Benefits" list.
- Pay: The schedule mentions overtime pay after 40 hours, but not explicit pay rate. There's mention of "offers overtime pay after working 40 hours." That's about pay. Also "additional compensation provided" for on-call. So we have some pay info: overtime after 40 hours, on-call additional compensation. That's specific enough to include a Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state schedule and mentions overtime pay. So we can include Pay section with that info.
- Schedule: The schedule line: Monday to Friday, 7:00 AM to 5:00 PM, overtime after 40 hours, on-call scheduling with additional compensation. That's specific. So include Schedule section.
We must not duplicate info. The schedule and pay overlap; we can keep schedule for hours, pay for overtime and on-call compensation.
Now we need to format.
We must not include markdown code fences. Just raw HTML.
We'll produce something like:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive? It says "Use
.
Now Benefits list: we need to capture all bullet points from "Perks & Benefits". Let's extract:
- Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Tool and boot reimbursements (role dependent)
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement, leadership training, and professional development opportunities
We'll keep them as .
Now Pay: we have "offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)". So Pay section: Overtime pay after 40 hours; on-call scheduling with additional compensation.
Schedule: Monday to Friday, 7:00 AM to 5:00 PM.
Now ensure we didn't include any duplicated lines. Also we removed "Employment is contingent on passing a background check..." etc.
Now produce HTML.
Check for any stray text: At start there is "Build the Future with Us — EquipmentShare is Hiring a Service WriterAt EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before." There's a missing space after "Writer". We'll just include as is but ensure proper spacing.
We'll produce:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
Let's parse the posting.
Content:
- Intro paragraph: "Build the Future with Us — EquipmentShare is Hiring a Service WriterAt EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.We’re hiring a Service Writer at our onsite facility in Hubbard, TX, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers."
- Schedule: "Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)"
- Primary Responsibilities: list bullet points.
- Why EquipmentShare? (maybe About the role? Actually "Why EquipmentShare?" is a section describing perks/benefits? It includes description of T3 platform, team, etc. Could be "About the role" or "Why EquipmentShare?" but we need headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map.
- Perks & Benefits: list bullet points.
- About You: description of desired traits.
- Skills & Qualifications: includes Required Skills/Abilities bullet list, Education and Experience bullet list, Physical Requirements bullet.
- A Workplace For All: EEO boilerplate (should be removed). Also "Employment is contingent on passing a background check..." also boilerplate.
We need to remove EEO/equal-opportunity/scams etc. So we drop that section.
We need to include sections only if there is real specific content.
Let's identify content for each possible heading:
- About the role: Could be the introductory paragraph describing role, mission, location, responsibilities overview. That seems appropriate.
- Responsibilities: The "Primary Responsibilities" list.
- Requirements: Could be Education and Experience, Physical Requirements? Or maybe "Qualifications". The posting has "Skills & Qualifications" with subparts: Required Skills/Abilities, Education and Experience, Physical Requirements. We could split into Skills and Qualifications sections. The instruction says we can use headings Skills and Qualifications. So we could have Skills heading for Required Skills/Abilities bullet list, and Qualifications heading for Education and Experience bullet list (maybe also Physical Requirements could be under Qualifications or separate). But we need to avoid thin sections. Perhaps combine Education and Experience and Physical Requirements under Qualifications. Or we could have Qualifications heading for Education and Experience, and Skills heading for Required Skills/Abilities. Physical Requirements could be part of Qualifications as a bullet.
- Benefits: The "Perks & Benefits" list.
- Pay: The schedule mentions overtime pay after 40 hours, but not explicit pay rate. There's mention of "offers overtime pay after working 40 hours." That's about pay. Also "additional compensation provided" for on-call. So we have some pay info: overtime after 40 hours, on-call additional compensation. That's specific enough to include a Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state schedule and mentions overtime pay. So we can include Pay section with that info.
- Schedule: The schedule line: Monday to Friday, 7:00 AM to 5:00 PM, overtime after 40 hours, on-call scheduling with additional compensation. That's specific. So include Schedule section.
We must not duplicate info. The schedule and pay overlap; we can keep schedule for hours, pay for overtime and on-call compensation.
Now we need to format.
We must not include markdown code fences. Just raw HTML.
We'll produce something like:
About the role
... intro paragraph ...
Responsibilities
- Write customer damage work orders, order parts and bill work orders ...
Skills
- You’re a great listener and care about solving your customer’s problems ...
Qualifications
- 3–4 years of sales experience (equipment sales experience is a plus)
- High School diploma or equivalent
- Physical Requirements: This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
Benefits
- Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Tool and boot reimbursements (role dependent)
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement, leadership training, and professional development opportunities
Pay
Overtime pay after working 40 hours; on-call scheduling with additional compensation.
Schedule
Monday to Friday, 7:00 AM to 5:00 PM.
We need to ensure we didn't include any boilerplate like EEO, etc. Also we removed "Why EquipmentShare?" content; but that content includes description of T3 platform, team, etc. That is substantive and could be placed under About the role or maybe a separate section like "About EquipmentShare". But we only allowed headings from list; we could incorporate that content into About the role paragraph. The intro paragraph currently only includes mission statement. We could expand About the role to include the "Why EquipmentShare?" paragraph as well. That would preserve all substantive info. Thus About the role paragraph should include: mission statement, location, role description, and the "Why EquipmentShare?" description (T3 platform, team, problem-solvers, etc). Let's capture that. Original "Why EquipmentShare?" paragraph: "Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special." We can incorporate that into About the role. Also there is "About You" paragraph describing desired traits. That could be part of Qualifications or maybe a separate section like "About You" but not in allowed headings. Could be included under Qualifications or Skills? It's more about personal attributes. Could be placed under Qualifications as bullet list? But it's prose. Could be aunder Qualifications after the list. Or we could create a separate heading "About You" but not allowed. The instruction says use headings from list; we can still include other headings? It says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive? It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should fit "About You" content into either Qualifications or Skills. It's about personal traits: "You want to be part of a team that’s not just changing an industry... You bring grit, heart, and humility... See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day". That's more like desired attributes; could be under Qualifications as bullet list or prose.
We'll put it as a
under Qualifications after the list. Now check for any other substantive content: "Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers." That's part of intro. Now ensure we didn't miss any responsibilities: list includes: - Write customer damage work orders, order parts and bill work orders - Assist the service manager to manage customer damage and internal work orders - Respond to inbound leads and guide customers through the EquipmentShare rental process - Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently - Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business - Promptly respond to and resolve customer inquiries, requests, complaints or other communications - Develop new sales strategies and techniques to increase our market share and improve our customer experience We'll put each as
About the role
Build the Future with Us — EquipmentShare is Hiring a Service Writer. At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in