SERVICE WRITER

About the role

Rebuilding America Starts Here: True to our name, Custom Truck One Source “CTOS” designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment. Our clients include some of the largest utilities, telecom, construction, forestry, oil, and rail companies in the nation. Custom Truck One Source has an opening for Service Writer with background in aerial, construction equipment, and heavy & light duty trucks. The Service Writer will be responsible for coordinating and scheduling service work in the service department in an organized, professional manner, and sells additional needed services to customers. Customer Service, Problem Solver, Good computer skills, ability to learn new software. Immersed in a culture that champions collaboration and innovation, you’ll find a supportive environment where your contributions are valued. Coupled with competitive benefits, we offer a career that grows with you and a journey towards excellence. Our commitment to developing talent shines through our STEP program and other comprehensive training opportunities, fostering professional growth.

Responsibilities

• Create and maintain a safe working environment.
• Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Assisting with scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers'
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.

Qualifications

• High school diploma or the equivalent
• General mechanical aptitude / knowledge Utility Trucks & Equipment a plus.
• MS Office software and ability to learn CTOS Computer systems.
• Must hold a valid driver’s license.

Skills

• Customer Service
• Problem Solver
• Good computer skills
• Ability to learn new software

Benefits

• 401(k) with Employer Match
• ESPP
• Competitive Health Care including Dental, Vision, and Life Insurance
• Company paid health and wellness programs
• Paid Vacation, Sick and Holidays
• STD/LTD
• Partner Discounts
• Investment in Employee Development including STEP program

Schedule

Monday to Friday, 7:30am to 4:30pm, with overtime as needed.