Service Writer

About the role

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. At SitePro Rentals, we believe great service starts with great people. We're a team built on integrity, hard work, and a genuine commitment to taking care of our customers and each other. Every day, we work together to keep businesses moving, solve problems, and deliver on our promises.

As a Customer Service Advisor, you'll play an important role in keeping our Parts and Service teams connected, organized, and moving forward. From coordinating parts and supporting technicians to managing service orders and helping internal teams find solutions, you'll make sure the details are handled so others can do their best work. Your ability to stay organized, communicate clearly, and follow through will help reduce downtime, support our field teams, and keep our customers' equipment working when they need it most.

Responsibilities

• Keep parts and service moving. Help coordinate parts availability, orders, and deliveries while supporting technicians and service teams with the information and resources they need to complete repairs efficiently.
• Be the go-to support for your team. Respond to internal requests, help troubleshoot order and service questions, and work closely with Parts, Service, Rental, and Sales to keep daily operations running smoothly.
• Own the details. Assist with parts and service orders, purchase orders, invoicing, quotes, and accurate recordkeeping while following up on open requests to prevent unnecessary delays.
• Make teamwork easier. Communicate updates, track outstanding needs, and help resolve issues before they slow down the team, always keeping safety, accuracy, and customer satisfaction in mind.

Requirements

• A heart for helping others. Strong communication skills, a positive attitude, and a genuine desire to support teammates and provide dependable service.
• Experience you can build on. A high school diploma is required; 5+ years in customer service, parts, operations, or a similar role is preferred. Technical school or college education is a plus.
• Strong organization and follow-through. The ability to manage multiple requests, maintain accurate records, and confidently use Microsoft Office and business systems. Experience with parts ordering, purchase orders, or invoicing is a plus.
• A team-first mindset. A willingness to jump in, solve problems, learn the business, and take ownership of the details that help everyone succeed.

Benefits

• Competitive Pay and Performance-Based Bonuses
• Employee Stock Ownership Plan (ESOP) — earn retirement savings at no cost to you
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company
• People who have your back — a hardworking, supportive team that values integrity, respect, and looking out for one another
• Work that matters — play an important role behind the scenes helping technicians, parts teams, and customers succeed every day
• Room to grow — part of a company that values your contributions, encourages growth, and celebrates shared success