Service Writer

About the Role

At EquipmentShare, we’re assembling the best team on the planet to transform the construction industry through innovative technology and real-time support. We’re hiring a Service Writer at our rental facility in Memphis, TN, to help us build the future of construction. This role is responsible for scheduling rentals, maintaining customer service standards, and contributing to our mission of empowering contractors and communities.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders.
• Assist the service manager in managing customer damage and internal work orders.
• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Expand our customer base by building relationships with contractors and construction company principals.
• Educate customers on how EquipmentShare can help them save money, increase profits, and operate more efficiently.
• Maintain and nurture existing customer relationships to ensure 100% satisfaction.
• Keep customers informed about new ways EquipmentShare can improve their business.
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
• Develop new sales strategies and techniques to increase market share and improve the customer experience.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. This role is subject to on-call scheduling with additional compensation.

Why EquipmentShare?

We’re a people-first company powered by cutting-edge technology. Our proprietary T3 platform makes your job easier, safer, and more connected. We’re a team of problem-solvers, go-getters, and builders, and we’re looking for teammates who take pride in doing meaningful work.

Perks & Benefits

• Monthly Family Dinner Night (an employee favorite!).
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous PTO + paid holidays.
• 401(k) + company match.
• Tool and boot reimbursements (role dependent).
• Gym membership stipend + wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement and professional development opportunities.

Qualifications

• 3–4 years of sales experience (equipment sales experience is a plus).
• High School diploma or equivalent.

Skills

• Strong listening and problem-solving skills.
• Ability to build, nurture, and maintain customer relationships.
• Strong interpersonal skills.
• Adaptability to a fast-paced, growing company environment.
• Continuous education on EquipmentShare products and services.

Physical Requirements

This is a safety-sensitive position. Employment is contingent on passing a 10-panel drug screen and a background check.