Service Writer

Responsibilities

• Diagnostics of all truck components.
• Writing and communicating repair orders with drivers and owners.
• Scheduling and assigning jobs to employees based on skills and knowledge.
• Inspecting and advising mechanics on work progress.
• Tracking customer jobs and advising customers on completion times, costs, and additional repairs.
• Road testing and dyno testing trucks to diagnose problems and ensure repairs are complete.
• Maintaining cleanliness and organization of buildings, grounds, and work areas.
• Maintaining company tools and equipment.
• Helping to determine parts to be replaced and ensuring parts availability.
• Completing repair orders by reviewing mechanics' write-ups, billing parts correctly, and adding necessary lines to the ticket.
• Surely coding each repair correctly.
• Familiarity with warranties of truck parts and the ability to determine warrantability of repairs.
• Arriving at work at least thirty minutes before the mechanics to analyze the work schedule.
• Willingness to work additional hours as required and perform other duties as directed by management.
• Ensuring safe working conditions for all employees.

Requirements

• A valid driver's license, with a CDL preferred but not required.
• At least two years of experience as a shop foreman or lead mechanic.
• Knowledge of truck parts and equipment and truck repairs.
• Previous experience in ordering parts, parts coordination, or service advisor roles.
• Knowledge of DOT/MTO rules and regulations.
• Effective problem-solving skills with the ability to find solutions quickly.
• A high attention to detail.
• Excellent time management skills suitable for a fast-paced work environment.

Benefits

• Competitive Salary.
• Healthcare Benefit Package.
• Career Growth Opportunities.