Service Writer

About the role

Support Our Service Team Do you enjoy working with customers, solving problems, and keeping things moving? Tri-State Bobcat is looking for a Service Writer to serve as a key connection between our customers and service department. This role is responsible for day-to-day You'll manage service requests from intake through completion, keeping customers informed while working closely with technicians, Parts, Drivers, and the Service Manager. Located in Little Canada, MN.

Responsibilities

• Serve customers at the service counter and by phone
• Take service calls and provide repair updates and estimated timeframes
• Review technician Record 360 inspections and communicate findings to customers
• Create and present repair estimates and obtain customer approvals
• Create, update, and finalize service work orders
• Communicate repair status, changes, and customer approvals with technicians and the Service Manager
• Schedule equipment pickups and deliveries and handle related TSB and DVS invoicing
• Notify customers when repairs are complete and coordinate pickup or delivery
• Follow up with customers by text after service to check on completed work
• Contact past customers who are due for service and promote service specials
• Assist with warranty work orders, documentation, and claims
• Maintain accurate service records and coordinate with Parts, Sales, Rentals, Drivers, and Technicians

Requirements

• Organized, responsive, customer-focused, and comfortable talking about equipment and repairs
• Able to manage multiple work orders and customers while staying on top of details and following through from start to finish
• Previous customer service, service writer, service advisor, dealership, automotive, or equipment experience preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to prioritize multiple customers, work orders, and deadlines
• Comfortable communicating by phone, in person, and by text
• Strong computer skills and ability to learn dealership and service software
• Mechanical or equipment knowledge is a plus
• Ability to work effectively as part of a team

Benefits

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D Insurance
• 401(k) with company match
• PTO from your first day + 7 paid holidays
• Employee Assistance Program (EAP)
• Training and career advancement opportunities
• Employee discount opportunities

Pay

$25–$30/hour, based on experience

Schedule

Full-Time | Monday–Friday, 8:30 AM–5:00 PM | No evenings or weekends