Service Writer

About the role

We're looking for a Service Writer/Assistant Store Manager who thrives in a growing shop environment and takes pride in delivering an outstanding customer experience from the first phone call to the final invoice.

What You'll Do

• Answer calls, schedule appointments, and manage daily customer flow
• Build estimates and present repair recommendations and inspections clearly and confidently
• Sell recommended services — turning estimates into approvals is your primary goal
• Partner with the Store Manager to keep daily operations running smoothly
• Ensure repairs are completed on time and customers leave satisfied
• Maintain a clean, professional, and welcoming front-of-house environment; other duties as assigned
• Step in to support store coverage during manager PTO/Off Days or as needed

What We're Looking For

• Prior automotive service writing, service advising, or related sales experience preferred
• Strong communication skills. You're comfortable on the phone, face-to-face, and under pressure
• Customer-first mindset with a proven ability to build trust and close
• Ability to multitask in a growing environment without dropping the ball
• Bilingual (English/Spanish) strongly preferred
• Basic knowledge of automotive repairs and maintenance is a plus
• Natural leaders take note — for the right candidate, this role is a path to Store Management

What We Offer

• Competitive base pay plus bonus (after 90 days)
• Health, dental, and vision benefits
• 401(k), ASE reimbursement, paid holidays and PTO
• A path to advancement for those who demonstrate leadership and initiative

Pay

$18.00 - $21.00 per hour