Service Writer

About the role

A Service Writer at Atlantic Tractor assists the Service Manager in maintaining accurate and timely reports and records for the service department. This role serves as the primary point of contact for customers regarding service inquiries, repair status updates, and repair estimates, ensuring efficient and accurate completion of customer repairs.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until they are closed and invoiced.
• Updates customer profiles using equipment, hours, or other information from the customer work order.
• Provides guidance and generates quotes for customer machine repairs.
• Sells service labor and parts to ensure all technicians are highly productive and budgets/goals are met.
• Works with the Service Manager to identify and execute continuous process improvements.
• Communicates, enforces, and monitors effective service department processes to ensure customer satisfaction.
• Reviews work orders for completeness and accuracy prior to customer billing and Service Manager review.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Maintains knowledge of John Deere and competitive products.
• Completes other duties as assigned by the Service Manager.

Physical Requirements

• Ability to stand, walk, bend, kneel, and lift up to 50 pounds as needed.
• Must be able to work in both office and shop environments, including exposure to noise, dust, grease, fumes, and varying weather conditions.
• Ability to climb on and inspect agricultural, turf, and compact construction equipment safely.
• Must be able to operate standard office equipment and computer systems and wear required personal protective equipment when entering service areas.
• High customer interaction in a fast-paced, multitasking environment.
• Extended hours during busy agricultural or mowing seasons.

Qualifications

• High School Diploma, GED, or equivalent experience required.
• Previous involvement or experience in activities such as sales, service, training, or other related work within a mechanical field preferred.
• Experience with basic computer functions and accounting practices.
• Experience working cooperatively in a team environment.
• Excellent customer relationship skills.

Pay

The pay range for this position is $20 - $24 per hour, based on experience.