Service Writer

About the role

At EquipmentShare, we're hiring a Service Writer at our rental facility in Midland, TX. We're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

Primary Responsibilities

• Write customer damage work orders, order parts, and bill work orders
• Aid the service manager in managing customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals
• Educate our customers about how EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure satisfaction
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Schedule

Monday to Friday, 7:00 AM to 5:00 PM, with the possibility of overtime pay after working 40 hours. This role is subject to on-call scheduling with additional compensation provided.

Qualifications

• 3–4 years of sales experience (equipment sales experience is a plus)
• High School diploma or equivalent

Skills & Qualifications

• You’re a great listener and care about solving your customer’s problems
• You’re energized by building, nurturing, and maintaining relationships with customers throughout every step of the rental process
• You have strong interpersonal and problem-solving skills
• You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

Benefits & Perks

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

We're looking for people who see challenges as opportunities, embrace change and continuous improvement, bring energy, effort, and optimism every day, and want to be part of building something special. You want to be part of a team that's not just changing an industry for the sake of change, but transforming it to make it safer, more secure, and more productive.

EquipmentShare is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.