Service Writer

Overview

Coordinates logistical activities related to maintenance and repair of assets for the client base in which the Maintenance Department supports.

Responsibilities

• Confers with managerial, internal, and external personnel to coordinate activities and resolve problems related to the servicing of LEG assets.
• Helps manage various aspects of the vendor and inter-departmental relationships.
• Oversees Work Order Processing and document processing to support the Business Units assigned.
• Prepares work orders in RTA and ensures accuracy.
• Aids in “Open Work Order” daily review, estimating maintenance resources, equipment, assist in ordering of spare parts, etc. to complete jobs on time and on target.
• Helps develop, implement, and adjust Emaint. training documentation, processes and maintenance service methods for the Maintenance Department.
• Coaches/trains maintenance personnel, (ADD and rig managers), in the proper documentation and closing of work orders to ensure accurate information for improved data analytics.
• Generates and prepares reports on Emaint. trend analysis related to repairs for all work completed in the Maintenance Department.

Qualifications

• One-year certificate from college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Knowledge of Microsoft Office applications.
• Fleet management software experience is preferable.

Other Skills And Abilities

• Strong organizational and time management skills.
• Strict attention to detail.
• Strong written and verbal communication skills.
• Ability to work and interact with others effectively as well as the ability to work independently.

Physical Demands

• Sometimes sits.
• Sometimes stands.
• Sometimes uses hands to finger, handle, or feel.
• Sometimes talks or hears.
• Sometimes lifts and/or moves up to 100 pounds.

Work Environment

• Occasionally exposed to moving mechanical parts and outside weather conditions.
• Noise level in the work environment is usually moderate.