Service Writer

Position at a Glance

Location: Wheeling, WV
Position Type: Full-Time
Schedule: Monday through Friday, 7:00 AM to 3:30 PM
Address: 1 West Alexander Road, Valley Grove, WV 26060

About the Role

As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated.

Responsibilities

• Greet service customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Authorize additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

Requirements

• Education & Experience: High school diploma or GED or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Certificates & Licenses: Valid Driver’s License required; must meet company insurability standards.
• Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

Why Work With Us

• Competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered - including medical, dental, vision, FSA and a variety of optional benefits!
• 401(k) with company match because your future matters
• Competitive Paid Time Off and paid holidays!
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you’re never just a number
• A legacy of stability in a company that is family-owned and trusted since 1938

Benefits

• Medical
• Dental
• Vision
• FSA
• Optional benefits

Pay

Competitive pay and bonus opportunities

Schedule

Monday through Friday, 7:00 AM to 3:30 PM