Service Writer

Primary Responsibilities

• Leverage Koenig Operating Systems to deliver exceptional value to customers and manufacturers, ensuring high-quality service and operational excellence.
• Execute standard work processes from work order creation to invoicing, optimizing service team productivity, quality, and delivery timelines.
• Handle incoming customer service requests promptly, gather necessary details, provide accurate quotes, secure customer approval, and schedule work.
• Offer alternative solutions for declined quotes.
• Collaborate with Service Leadership to assign the appropriate technician for each job based on skill and availability.
• Work closely with the Parts Department to confirm parts availability, adjusting schedules as needed to ensure timely service delivery.
• Communicate job progress with the service manager and technicians, addressing any required adjustments by developing updated quotes and obtaining customer approval before proceeding.
• Review technician-submitted work orders for accuracy and completeness, closing and invoicing once verified.
• Ensure all returnable parts are received by the Parts Department prior to invoicing.
• Process warranty-related work orders as directed by the service manager.
• Identify and assist in creating job codes within IntelliDealer to streamline operations.
• Incorporate approved training schedules for technicians, ensuring learning paths are integrated into their workflows.
• Participate in training sessions, both at the dealership and off-site, as required to enhance skills and knowledge.
• Perform additional duties as assigned to support the team and dealership goals.

Qualifications

• Experience in a comparable role within a dealership environment.
• Strong time management and interpersonal skills to foster effective collaboration.
• Commitment to proactive, clear, and thorough communication with customers.
• Basic understanding of product lines and mechanical systems under repair.
• Proficiency in using dealership operating systems, vendor computer resources, and basic Microsoft Word, Excel, and Outlook functions.
• Dedication to maintaining high standards and resolving issues promptly and professionally.
• Familiarity with financial reporting principles related to service operations.
• Ability to lift up to 50 lbs.