Service Writer

At EquipmentShare, we’re assembling the best team to transform an industry through innovative technology, real-time support, and a team that truly cares. We’re hiring a Service Writer at our rental facility in Carlsbad, NM to grow with us and help build the future of construction.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders
• Assist the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals
• Educate customers about how EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure 100% satisfaction with our service and support
• Keep customers up-to-date about new or additional ways EquipmentShare can improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Develop new sales strategies and techniques to increase market share and improve customer experience

Schedule

• Monday to Friday, 7:00 AM to 5:00 PM
• Overtime pay after working 40 hours
• Subject to on-call scheduling with additional compensation provided

Benefits

• Monthly Family Dinner Night — company treats you and your family to dinner every month (an employee favorite, restrictions apply)
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

Requirements

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

Required Skills/Abilities:

• Strong listening skills and a focus on solving customer problems
• Ability to build, nurture, and maintain customer relationships throughout the rental process
• Strong interpersonal and problem-solving skills
• Ability to adapt to the fast pace of a growing company
• Commitment to continuous education on the latest EquipmentShare products and services

Education and Experience:

• 3–4 years of sales experience (equipment sales experience is a plus)
• High School diploma or equivalent

Physical Requirements

• This is a safety-sensitive position; any offer of employment will be contingent on passing a 10-panel drug screen