Service Writer

About the role

Thermo King of Dallas is hiring a Service Writer to perform administrative and office support activities for the Service Department, ensuring efficient operation at our Dallas location (3323 Jane Lane, Dallas TX 75247).

Responsibilities

• Assist with answering telephone and monitoring lines on hold for prompt response time.
• Greet service customers with a positive attitude.
• Inspect new trucks and trailers for damage before logging equipment; complete check-in forms.
• Alert sales staff via email with VIN# and scan check-in forms for new equipment arriving for install.
• Document customer complaints and open work orders.
• Maintain communication with service management on progress and keep customers informed about service job status.
• Write up and prepare work orders for final review and invoicing; obtain purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• Perform all other duties as assigned.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• Experience working with customers, vendors, and all levels of an organization is preferred.
• Proficiency in desktop computer systems, hardware, and software (MS Word, MS Excel, MS Access, MS Outlook, Internet navigation, 10-key touch, minimum 40 WPM).

Qualifications

• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem-solving by identifying and resolving problems in a timely manner to meet customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policies and procedures.

Physical Activities & Requirements

• Ability to lift up to 25 lbs.
• Ability to sit for long periods of time.
• Work in air-conditioned office, outside, and workshop environments.
• Occasionally required to work more than 8 hours in a shift.
• Requires occasional bending, stooping, lifting, and carrying.
• Reaching or handling with arms, hands, and fingers; manual dexterity sufficient for frequent typing.
• Normal vision with or without corrective lenses.

Working Conditions

Standard office criteria apply.