Service Writer
EquipmentShare · Haskell, TX · Yesterday
On-siteOTHRFull-time
About the role
Service Writers at EquipmentShare are integral to our mission of transforming the construction industry. They play a key role in customer service, equipment management, and sales.
Responsibilities
- Write customer damage work orders, order parts, and bill work orders
- Assist the service manager to manage customer damage and internal work orders
- Respond to inbound leads and guide customers through the EquipmentShare rental process
- Expand our existing customer base by building relationships with contractors and construction company principals
- Educate our customers about how EquipmentShare can help them save money, make more money, and operate more efficiently
- Maintain and nurture existing customer relationships to ensure satisfaction
- Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
- Develop new sales strategies and techniques to increase our market share and improve customer experience
Requirements
- 3–4 years of sales experience (equipment sales experience is a plus)
- High School diploma or equivalent
- Pass a 10-panel drug screen
- Ability to pass a background check
Qualifications
- Great listener and problem solver
- Energetic and optimistic attitude
- Strong interpersonal and problem-solving skills
- Adaptable to a fast-paced, mission-driven environment
Skills
- Excellent communication skills
- Customer service focus
- Ability to adapt to a growing company
Benefits
- Monthly Family Dinner Night
- Competitive compensation
- Full medical, dental, and vision coverage
- Gym membership stipend and wellness programs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
Schedule
Monday to Friday, 7:00 AM to 5:00 PM, with the possibility of overtime pay after 40 hours worked. On-call scheduling may apply with additional compensation provided.
Pay
Details on pay structure are not specified in the job posting.