Service Writer
EquipmentShare · Corsicana, TX · Yesterday
On-siteOTHRFull-time
About the role
At EquipmentShare, we're hiring a Service Writer at our onsite facility in Hubbard, TX. This role is part of a dynamic team committed to transforming the construction industry through innovative technology and exceptional customer service.
Responsibilities
- Write customer damage work orders, order parts, and bill work orders
- Aid the service manager in managing customer damage and internal work orders
- Respond to inbound leads and guide customers through the EquipmentShare rental process
- Expand our customer base by building relationships with contractors and construction company principals
- Educate customers about how EquipmentShare can help them save money, make more money, and operate more efficiently
- Maintain and nurture existing customer relationships to ensure satisfaction
- Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
- Develop new sales strategies and techniques to increase market share and improve customer experience
Requirements
- 3–4 years of sales experience (equipment sales experience is a plus)
- High School diploma or equivalent
- Pass a 10-panel drug screen
- Ability to pass a background check
Qualifications
- Great listener with a passion for solving customer problems
- Strong interpersonal and problem-solving skills
- Ability to adapt to a fast-paced, mission-driven environment
- Positive attitude and enthusiasm for growth
Skills
- Excellent communication skills
- Customer service orientation
- Problem-solving abilities
- Adaptability and continuous learning
Benefits
- Monthly Family Dinner Night
- Competitive compensation
- Full medical, dental, and vision coverage
- Gym membership stipend and wellness programs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
Pay
$X per hour, with overtime pay after 40 hours worked. On-call scheduling may apply with additional compensation.
Schedule
Monday to Friday, 7:00 AM to 5:00 PM