Service Writer

About the role

At EquipmentShare, we're hiring a Service Writer at our onsite facility in Hubbard, TX. This role is part of our mission to transform the construction industry by providing innovative technology, real-time support, and exceptional customer service.

Primary Responsibilities

• Write customer damage work orders, order parts, and bill work orders
• Assist the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals
• Educate our customers about how EquipmentShare can help them save money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure customer satisfaction
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Why EquipmentShare?

• A Workplace For All initiative
• Competitive compensation
• Full medical, dental, and vision coverage
• Gym membership stipend and wellness programs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

Qualifications

• 3–4 years of sales experience (equipment sales experience is a plus)
• High School diploma or equivalent

Physical Requirements

• This is a safety-sensitive position
• Passing a 10-panel drug screen is required

Benefits & Perks

• Monthly Family Dinner Night
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year

Skills & Qualifications

• Great listening skills and a passion for solving customer problems
• Strong interpersonal and problem-solving skills
• The ability to adapt to a fast-paced, mission-driven environment
• Continuous education on EquipmentShare products and services