Service Writer / Advisor

Pasadena, Texas About The Role The Service Writer will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis. What You’ll Do Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updatesOpen and close work orders in alignment with internal procedure timelinesPrepare quotesEdit and update all work orders to ensure 100% capture of all billable itemsProvide unit history to the service department for incoming repairsAssist with Shop scheduling to ensure optimal efficiency and customer serviceWork with factory representatives to ensure customer downtime is minimizedConduct shop walkthrough’s with Service Manager to capture real time status updatesPrepare and submit bi-weekly Payroll reportsWork with the accounting department to ensure customer accounts are in good standingEnsure on-time billing for all customersMaintain MTO files and ensure all documentation is in complianceProcess warranty claimsResolve and/or escalate customer concerns and maintain positive customer relationsAssist with Parts department as required Total Rewards Competitive pay range, based on experiencePremium Health Insurance BenefitsPaid Vacation and Paid Personal Days401(k) Employer Matching Position Details Company: Joe Johnson Equipment, operating as Kinloch Equipment & Supply Location: Pasadena, Texas Status: Permanent, Full-time Schedule: Monday-Friday - occasional extended hours may be required based on operational needs. What You Bring 3+ years’ experience in a Service Writer role or related administrative/ customer service positionExperience preparing quotes and opening/ closing work ordersExperience with MS Office Suite, with a focus on Microsoft Word, Excel and OutlookMechanical aptitude or previous exposure to a heavy equipment work environment is an assetAbility to work within a fast-paced environmentAbility to organize, multitask and plan work efficientlyPositive and collaborative attitudeGood verbal and written communication, with strong customer service skills Additional Requirements High School Diploma, GED or equivalentValid driver’s license and satisfactory driver’s abstract required for operational responsibilitiesCompletion of a job-related background check in accordance with applicable laws Previous relevant experience may include; Service Coordinator, Administrator, Scheduling Assistant, Parts and Service Coordinator, Administrative Specialist Who We Are Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems. We are a proud subsidiary of Federal Signal Corporation. Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition Apply Today If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted. Accommodation is available upon request throughout the recruitment process in accordance with applicable laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.