Service Writer / Advisor
About The Role
The Service Advisor/Writer is responsible for facilitating strong customer relationships, demonstrating excellent communication skills, and supporting and executing on the day-to-day service administration requirements of the service department. This position will be a front-line representative of the service department, interacting with both customers and internal stakeholders, completing thorough walk around inspections of equipment, promoting and upselling services, keeping customers updated on status of equipment, and ensuring overall a positive customer experience.
Total Rewards
Anticipated Salary Range: $50,000.00 - $70,000.00
Annual Bonus Opportunity
Annual Performance Review with Increase Opportunity
Premium Health Insurance Benefits
Vacation & Paid Personal days
401(k) Employer Matching Program
Position Details
Location: Standard Equipment – Elmhurst, IL
Status: Full-Time, Permanent
Schedule: Monday-Friday – Occasional extended hours may be required based on operational needs.
Vacancy Type
Existing vacancy
Who We Are
Joe Johnson Equipment is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems. We are a proud subsidiary of Federal Signal Corporation.
Core Values
Literally Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition
Work Environment
Customer service, office, warehouse and shop environments