Service Writer / Advisor

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Ditch Witch West, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team in Tukwila, WA.

About the role

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, while providing an excellent experience for our customers.

Responsibilities

• Enter and review service and warranty work orders
• Schedule field service calls
• Coordinate shop workflow
• Check in equipment for repair
• Take parts calls and pull customer orders
• Assist in inventory control
• Work closely with the sales and parts departments, as well as other branch locations, to ensure clear communication, efficient operations, and outstanding customer support across all departments

Requirements

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs
• Excellent customer relations and communication skills
• Ability to perform at a high level in a fast-paced and team-oriented environment
• Mechanical aptitude is a plus

Pay

$25-35/hr (Depending on Experience)

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans, Sick Leave & Paid Holidays – 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Vacation plans have tiers based on seniority
• Advancement opportunities with a focus on promoting from within
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85 plus years of experience
• Access to the largest equipment inventory in the West and an unparalleled parts inventory
• Open-door policy where your voice will be heard and your opinions will matter
• Training and mentoring to prepare you for your role and continued learning to grow your skills