Service Writer/Advisor

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas, serving customers in commercial, construction, agricultural, and consumer industries. We strive for exceptional customer experience across all our locations and departments, including parts, sales, service, and transportation.

About the role

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities

• Manages the entire work order cycle process: generation through closing and invoicing for customer and internal work
• Sells service labor and parts, ensuring all technicians are highly productive to meet budgets and goals
• Works with Service Manager to identify and execute continuous process improvements
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service Warranty and Product Improvement Programs are completed and submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Actively coaches, develops, and helps employees grow their capabilities
• Proactively seeks and participates in available company-sponsored training to develop and advance knowledge base and skill set
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensures the company’s reputation and image in the community align with company Core Values

Requirements

• 1+ years experience in Service Department operations
• Ability to use standard desktop applications such as Microsoft Office and internet-based functions
• Ability to write and speak effectively to individuals and groups
• Ability to effectively lead a team and hold people accountable
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends as needed
• Excellent customer service skills
• High School Diploma or equivalent experience

Benefits

• Competitive Salary plus bonus
• 401K Match
• Health Benefits
• Paid Holidays and Paid Time Off