Service Writer/Advisor

About the Role

United Ag & Turf, a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas, is seeking a Service Operations Manager. This role is responsible for managing service operations to maximize return on investment, grow profitable service labor sales, and ensure customer satisfaction. The ideal candidate will have experience in service department operations, strong leadership skills, and a commitment to teamwork and customer service.

Responsibilities

• Manages the entire work order cycle process, from generation to closing and invoicing for customer and internal work.
• Sells service labor and parts, ensuring all technicians are highly productive to meet budgets and goals.
• Works with the Service Manager to identify and execute continuous process improvements.
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Schedules and assigns jobs and work areas to employees based on their skills and knowledge.
• Reviews work orders for completeness and accuracy before customer billing.
• Ensures all service Warranty and Product Improvement Programs are completed and submitted on time to receive maximum credit.
• Maintains all departmental tools, equipment, and vehicles in good working order.
• Actively coaches, develops, and helps employees grow their capabilities.
• Participates in company-sponsored training to develop and advance knowledge and skills.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a commitment to teamwork and customer service.

Qualifications

• 1+ years of experience in Service Department operations.
• Proficiency in standard desktop applications such as Microsoft Office and internet-based functions.
• Strong written and verbal communication skills, with the ability to effectively lead a team and hold people accountable.
• Familiarity with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Willingness to work extended hours and weekends as needed.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Benefits

• Competitive Salary plus bonus
• 401K Match
• Health Benefits
• Paid Holidays and Paid Time Off