Service Writer/Advisor

About the role

United Ag & Turf is a John Deere dealership with multiple locations across Texas, Oklahoma, and Arkansas. The company serves customers in a variety of industries—including commercial, construction, agricultural, and consumer markets—and strives for an exceptional customer experience across all locations and departments (parts, sales, service, and transportation).

The Service Manager manages service operations within the dealership to maximize return on investment by optimizing Service Department processes, ensuring both internal and external customer satisfaction. The role grows profitable service labor sales, exercises disciplined expense control, and attracts, retains, and effectively engages department personnel.

Responsibilities

• Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work.
• Sells service labor and parts, ensuring all technicians are highly productive so that budgets and goals are met.
• Works with the Service Manager to identify and execute continuous process improvements.
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all service Warranty and Product Improvement Programs are completed and submitted to the Centralized Warranty Administrator within the required timeframe to receive maximum credit.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Actively coaches, develops, and helps employees grow their capabilities.
• Proactively seeks and participates in available company‑sponsored training to develop and advance knowledge base and skill set.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensures the company’s reputation and image in the community are consistent with company Core Values.

Requirements

• 1+ years experience in Service Department operations.
• Ability to use standard desktop applications such as Microsoft Office and internet‑based functions.
• Ability to write and speak effectively to individuals and groups.
• Ability to effectively lead a team and hold people accountable.
• Familiarity with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends as needed.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Benefits

• Competitive salary plus bonus.
• 401(k) match.
• Health benefits.
• Paid holidays.
• Paid time off.